Mentions légales

Judith Venn
2 Pippard Close
Street
Somerset
BA16 0RT

---

conditions générales

How soon are my items posted after payment?

We dispatch items in the order they are paid and we try to dispatch within 3 days of receiving notification of payment.

· Which Postal Service do you use?

We usually use Royal mail 1st Class - but for larger orders we will use a courier. If you require your items faster we are willing to negotiate an extra fee for next day/special delivery.

· What insurance do you offer?

We always obtain a proof of posting or if using a courier insurance is included.

· What if my item doesn't arrive?

We will contact the courier or Post Office and do our best to locate the item. We will replace the items or refund the cost of the item. But please be patient while we sort it out - especially at busy times like Christmas and understand that sometimes we are at the mercy of the Post Office.

· What if my items are damaged or I'm not satisfied?

We have a returns and refund policy - so if you aren't entirely happy you can return the item to us for a refund on the cost of the item (NOT including the postage). Please be aware that items that have been used or tampered with CAN NOT be returned unless faulty. It is not possible to resell skincare products or oils which have been opened and used.

---

Annulation et renvoi

You can cancel the order only before it is dispatched. Thereafter you can return the item within 7 days of receiving it and we will refund your money as soon as we have received the returned item.

---

Modalités d'expédition et de paiement

We use mainly 1st Class Royal Mail and will dispatch 3 to 5 days after payment is received. We accept only Paypal and we have a Paypal merchant account.

---